LuxAmor HubStaff resourcesFull portal launching soonUseful contacts
Who to call, and when. In a life-threatening emergency it is always 999 first.
LuxAmor Care
- The officePhone line coming soon
Rotas, sickness reporting, anything at all during office hours.
- On-call manager (out of hours)Number shared with your rota
Urgent matters outside office hours — no-answer visits, sickness for tomorrow's early calls, safety concerns.
The on-call rota lives in the Hub once the portal is live.
Emergencies
- Emergency services999
Life-threatening emergency — ambulance, police, fire.
- NHS 24111
Urgent health advice when it's not life-threatening, including medication-error advice.
- Police Scotland (non-emergency)101
Non-urgent police matters.
- Local social work / adult protection
Adult-protection referrals go via your manager; each client's care plan lists their council's social work number, including the emergency duty team.
Regulators
- Care Inspectorate0345 600 9527
Regulates our service. Anyone can raise a concern or complaint with them directly, at any time.
- SSSC (Scottish Social Services Council)0345 60 30 891
Your professional registration — applications, renewals, conduct.
Support for you
- Samaritans116 123
A listening ear for anything you're going through. Free, 24/7.
- Breathing Space0800 83 85 87
Scotland's free, confidential mental-health phone line. Weekday evenings and 24 hours at weekends.
- ACAS0300 123 1100
Free, impartial advice on any employment question.