LuxAmor HubStaff resourcesFull portal launching soonPolicy library
Reference copies of LuxAmor Care's staff policies — open to read any time. When the full Hub portal launches, you'll confirm each policy there, recorded per version.
Drafts for approval. These policies are working drafts awaiting formal adoption by the registered manager — read them, but they are not yet in force. This notice disappears once the set is approved.
Care & practice
- Adult Support & Protection (Safeguarding)v1.0 · draftWhat harm looks like, the three-point test, and exactly what to do — and never do — when you are worried about someone.
- Medication Supportv1.0 · draftThe three levels of medication support, what you may do at each, MAR recording, and what to do when something goes wrong.
- Complaints & Duty of Candourv1.0 · draftComplaints are welcome and free to make; how to handle one on the doorstep; and our legal duty to be honest when care goes wrong.
- Keys, Key Safes & Home Accessv1.0 · draftEntering people's homes safely and respectfully: codes, keys, no-answer procedure, and leaving the home secure.
Safety
- Moving & Handlingv1.0 · draftThe biggest injury risk in care work. Follow the plan, use the equipment, never lift manually.
- Infection Prevention & Controlv1.0 · draftStandard infection control precautions for working across multiple homes: hands, PPE, spills, laundry and when you are infectious yourself.
- Lone Working & Personal Safetyv1.0 · draftAlmost all of our work is lone working. Clock-ins as your safety net, the panic alert, travelling safely and when to withdraw.
- Health & Safetyv1.0 · draftEveryone's duties under the Health and Safety at Work etc. Act 1974, risk assessments, accidents and RIDDOR, and hazards in the home.
People & conduct
- Code of Conduct & Professional Boundariesv1.0 · draftHow we behave in people's homes: the SSSC Codes, boundaries, gifts and money, and what family-feel care does and doesn't mean.
- Sickness & Absence Reportingv1.0 · draftHow to report sickness (a phone call, with notice), certification, sick pay from day one, and return-to-work chats.
- Disciplinary & Grievancev1.0 · draftHow conduct concerns are handled fairly — and how you raise a problem of your own. Informal first, a fair hearing, the right to be accompanied, and an appeal.
- Whistleblowing (Speaking Up)v1.0 · draftIf something is wrong — unsafe care, dishonesty, cover-ups — here is how to raise it, inside or outside the company, with legal protection.
- Equality, Diversity & Human Rightsv1.0 · draftRights-based care under the Health and Social Care Standards, the Equality Act 2010, and zero tolerance of discrimination — in both directions.
Information & systems
- Confidentiality & Data Protectionv1.0 · draftClient information is special-category data under UK GDPR. What you can share, with whom, and the WhatsApp rule.
- Mobile Phones, BYOD & Acceptable Usev1.0 · draftUsing your own phone for the Hub: what the app can and can't see, phone security, lost phones, and phone manners during visits.